SERVPRO's Home Reconstruction Team Improves a Sandwich, MA Homeowner's Kitchen

1/5/2016 (Permalink)

New flooring installed by SERVPRO's Building Services Team in a Sandwich, MA customer's kitchen after it suffers a water damage.

Initially, any kind of disaster or damage to a property can strike fear into heart of a homeowner,  but more often than not, once the home reconstruction is completed, homeowners often find that their temporary disaster is a blessing in disguise.

That was the case for a friend of mine from Sandwich who recently experienced a water damage in her kitchen. When she called to tell me that water was infiltrating her home, I immediately put on my “owner-of-a-restoration-company” hat, and went into action. As a full-service restoration company, we offer everything from the initial dry out to the building services, which includes home reconstruction.

My friend's panic was understandable. She was newly widowed and completely unfamiliar with handling any kind of maintenance issues around the house; she knew even less about her homeowner's insurance coverage. With water seeping into her kitchen from the doorway every time it rained, she knew something had to be done, she just didn’t know what that was or where to start.

From quality customer service to complete home reconstruction services

Since the water coming into her home was due to faulty construction, I knew that this was most likely an issue that would be covered under her insurance policy. She didn’t know the name of her insurance company but she did know who her agent was. I took down the name of the agency and that was the last call that my friend had to make regarding this issue. I took it from there and helped my customer from the very initial call to the insurance company right up to completing the home reconstruction services.  

After contacting her agent, our project manager met with the insurance adjuster to ensure that all of the damage was addressed and that everyone was on the same page with respect to what needed to be done in terms of construction. It is not unusual for our project manager to meet with the adjuster and to advocate for our customer.

As a full service restoration company which includes building services, we not only dry out a water damage and remove damaged materials…we do all of the reconstruction and act as the general contractor, including bringing in any subcontractors.This allows us to oversee the entire process and eliminates the need for our customers to call in other people, hoping that their schedules align with the project schedule. It eliminates confusion and allows the project to adhere to a reconstruction timeline.

Home reconstruction services make it better than ever

The goal with any of our jobs is to make our customer whole again and to return their property to pre-damage condition, making it “Like it never even happened.” In some cases, however, we have not only restored the home or business, we have improved it.

In this particular case, we dryed out the structure and rebuilt the side of the house to code. Because water had seeped in, getting under the tiled kitchen floor, we had to replace that. Our customer chose a beautiful wood floor—a very nice upgrade from her previous floor and a nice improvement to her kitchen.

Dealing with a water, smoke, or even fire damage can be stressful and that is why we at SERVPRO of Upper Cape Cod and the Islands takes pride in delivering complete and quality services, including home reconstruction services to every one of our customers.