What our Customers say...

Water Damage Testimonials

Over the holidays, we lost a good part of our home to a water pipe within the walls…almost invisible before it was too late. The Serve Pro professionals, Cape and Islands, were on site immediately. They knew their business and clearly applied personal mindfulness to the entire catastrophe. My heartfelt thanks to Tommy M. and the crew.

SERVPRO was professional, courteous and continuously provided updates during the scope of work done at my house. It is clear that they truly care about the customer and coordinated effortlessly to get the job done. I am very happy with the work done to get the house looking beautiful again!

I'd never had to use a remediation company until this past year when I had three different water damage incidents. From faulty pipes to broken water mains, SERVPRO's team has responded promptly to all of my disasters. At this point, I feel like I know every employee and can see that this family -owned business has high standards for customer service. All the jobs were done quickly and with attention to detail. Beth has personally helped me several times and all her service personnel, including Nate, Andrew, Kevin, Colette, Meredith, Thomas and Philip were pleasant and competent in all their visits to my home. They also quickly coordinated the jobs with my insurance agent and were accurate in their estimates so there was never any dispute as to the cost of remediation or reconstruction.
I highly endorse using SERVPRO of Upper Cape Cod and The Islands when you need emergency remediation at your home.
They will leave it looking better than before the flooding.

From the administrative folks to the crew who came to my home the SERVPRO team was top notch! The office folks were responsive and professional. The crew at my home worked fast and hard to help save many personal items we had just stored in the basement. Anyone who's ever had a water heater flood knows how upsetting it can be. SERVPRO should be on your "must call" list if you ever experience what we did.

Wow!! I highly recommend SERVPRO of Upper Cape Cod and The Islands. We called them early in the morning after discovering an overnight irrigation leak that drained into the basement and they immediately sent out Tommy. He was professional, friendly, and very helpful. Tommy went above and beyond to make sure the basement was completely (and I mean completely) dried out and mold wouldn't develop in our finished basement. It was like the flooding never happened. Thanks Tommy and SERVPRO!!

I cannot say how impressed we were with Patrick and Anthony last Friday. 

They were polite, careful, explained everything very well, and did an outstanding job.  They both represented your company at a very high level.

We could not have asked for anything more than they did.

Colette, Matt and Jacob were all wonderful.  Outstanding customer service.  They responded quickly, were professional and had great follow up.  Strongly recommend that if you have a water clean up problem or other need for SERVPRO - they are the company to use.

My basement flooded early Tuesday morning and Patrick from SERVPRO came out right away. He did a great job with the clean up and kindly explained the process thoroughly. I couldn’t believe how much work he and Chris got accomplished. They were always on time and Patrick really made this difficult situation easier. The office staff are very helpful, accommodating and followed through with the coordination promptly. So far I’m very pleased with the work your company is doing and I just wanted to say thank you.

As discussed with the project manager, our doctors were very pleased with the work Patrick was doing and how quiet & efficient he was.  We were able to run our clinic while the work was being done.  NO Lost Revenue. 

The entire team from front office to on-site personnel were extremely helpful, prompt and communicated everything that was being done.  My thanks to everyone who helped out on this job.

Pat Barrett is exceptional. He kept us in the loop throughout the process. He made a difficult situation manageable. He was always professional, polite, kind, and helpful. We are grateful to him for his support and guidance.

Positive and wonderful experience with everyone.    

SERVPRO showed up 3 hours after I reported the flood, thank you!  The team was very professional.  

Colette was fantastic. She helped me to find a plumber & was extremely helpful.

Great company and workers. 

SERVPRO was absolutely amazing! Kristy was extremely helpful in calming me down in a very stressful situation. This professionalism continued throughout the entire experience. I would highly recommend SERVPRO to anyone going through any kind of trauma related to water damage.

Great team work. 

Thank you - all of you for responding so quickly to my daughter's call.  You did a great job of cleaning up the damage to my cellar.  

I was pleased with the prompt response in regard to our clean-up.

I would especially like to thank Colette and Jacob.  They were the first ones that had to deal with me during this situation.  They are professional, personable and considerate.  The entire team did a great job.   

Great job by everyone especially Jorge, he was awesome!

We were satisfied with the services we were provided and would use SERVPRO again. 

SERVPRO provided immediate response and handled everything in a professional manner.  I happy with the services and the crew that arrived to my property.  

The response was immediate and the services person was on my property in less then 2 hrs!  I was impressed from day one.  SERVPRO was prompt, professional and kept the communication flowing at all times.  I would recommend the company.  The crew was very efficient and professional!  Thank you for your service and for taking good care of my property. 

I would use SERVPRO of Upper Cape Cod & the Islands for future services.  Everything was clearly explained, they did an excellent job. 

On the spot - polite - hard working, great in all aspects of the job.  Answered all my questions - great staff and super management.  Girls at office were great!!!  Highly recommend SERVPRO of Upper Cape Cod & the Islands. 

The office staff and crew was courteous, polite and helpful through the work.  I am satisfied with the services and would recommend SERVPRO to my family and friends. 

Great customer service!  Very satisfied with the services provided by SERVPRO of Upper Cape Cod and The Islands. 

Mike and Chris are the best!  Would have them back again.  Left my home VERY CLEAN, thank you!  

The initial cleanup/fans to dry the rugs/removal of the carpet, removal of the damaged sheet rock was fine - in other words, the emergency cleanup.  WILL RUSSELL was great.  He met me there IMMEDIATELY and explained the whole procedure, and explained they may not be able to start any new construction right away because they were swamped with work.

Colette Mulvihill was also EXCELLENT at the main office and responded promptly with any correspondence. 

The SERVPRO team was great!  They were courteous, polite and helpful through the job.  I would recommend them to my friends, family & colleagues. 

I want to thank you and the other people who were so good about helping me.  

It was a great comfort to me to know your company is available for this type of emergency, because we never know when the next one will arrive.  And it's nice to know your company does lots of other things besides damage work. 

I will certainly recommend SERVPRO should anyone ask me.  

I don't have any suggestions, the job was very straightforward and executed professionally. 

When my office flooded the afternoon of Thursday, January 4th - day of the nor'easter and astronomical high tide - the 1st phone call I made was to SERVPRO. What a relief to know they would be coming out same afternoon to get the process started. Within hours the drying process began and over the weekend the demolition of carpets and walls was complete. It was so important to get everything out to prevent mold and mildew. On Monday they came in ready to talk about putting everything back together again. The staff was easy to work with and all very professional. Thank you to SERVPRO for making helping to make this as painless as possible given the circumstances. Kudos to Beth, Billy, Dan and team!

Beth & Bill have helped out the Nantucket Boys & Girls Club on many occasions and are always willing to support the island. We really appreciate their generosity and wonderful service.

Will, the Project Manager visited job site.  Impressed with team they were very professional. 

We were really impressed at how quickly SERVPRO addressed our remediation needs, the attention to details and professionalism demonstrated by the crew in the restoration, and the regards shown to our family in terms of the project's impact.  We appreciated everyone's courtesy, communication, and skills. 

Many thanks to Bill. Completely satisfied, will gladly give recommendation. 

The franchise of Upper Cape Cod was professional, friendly and responsive! Thank you!

They provided excellent service and I would recommend them. Thank you very much for having a wonderful service and staff on Nantucket that takes away worry and frustration. SERVPRO was very professional, prompt and polite. It's like the water damage never happened....I can see why that is your company's tag line! 

Excellent company and great service. They had our water damage under control and dried out before we even got to the house! The office staff was extreme pleasant and helpful. A pleasure to work with Beth and Bill Russell's SERVPRO. 

Excellent! SERVPRO worked hard to meet our deadline. Exceeded our expectations. Quality work/immediate responsive to our needs. Couldn’t have been nicer.

Team was excellent, knowledgeable & very professional. I felt very confident throughout the process that I was getting the best available service. Thank you so much!

Just keep doing everything the way you are now.  I know it’s not easy to provide consistently superior service as you do.  Perhaps knowing how much your customers appreciate your team's efforts will give you and them the impetus to keep such wonderful service. 

This was our THIRD time using SERVPRO for basement water issues.  Each time they performed in an exemplary fashion that you just don't see much of anymore.  Clearly the people are well trained and motivated to do great work.  We are most appreciative!  Bob and Marsha Egan

Everyone was professional, friendly, hardworking and helpful. Fantastic Job! I am extremely pleased with SERVPRO-It made the cleanup process great!

First time I needed to use a service for damage to my home. Didn't know what to expect - was pleasantly surprised by the crew and their work ethic. Very considerate, took time to explain what they were doing. Very knowledgeable and professional. Took good care of my home. Ben was great! And his crew too! Well Trained! 5+ stars!

Thanks for prompt help even during an extremely busy time.

Great crew. I was very impressed with the crews empathy to our families problems. Keep up the good work!

Onsite Team Is A+!!!

An ice dam last winter caused extensive water backup in our home. We thought we got everything dry but soon found out we had a bad mold problem in our lower level.... we immediately called SERVPRO, and Will came right out to assess the situation. He went "above and beyond"....We would recommend both Will and SERVPRO of Upper Cape Cod & The Islands without any hesitation.

Keep up the good work! Great crew! I was very impressed with crews empathy for our family problem.

The staff at SERVPRO turned an unpleasant situation into one that I could deal with. They were fast with the clean up and easy to communicate with. I need to shout out to ADS remodeling and floors, Dan Lully was so professional, had only my best interest in mind, and the man can do anything! Margaret was always available and kept everything on track and running smoothly. Thanks to all that gave me my awesome kitchen.

Five stars to SERVPRO! Fast response, caring and calming people, our basement was dried out properly, with anti mold applied. We have no hesitation recommending this service.

Beth and Bill at SERVPRO provided excellent service when I had a flood in my home. Quick response, easy to work with, great communication, and made the whole restoration process fast and stress free. Highly recommend them.

Linda, in particular, was extremely helpful throughout the process. Because of the recent death of my husband I was not on the premises consistently throughout the demolition. I therefore did not have daily contact with the onsite personnel as the work progress. I would recommend SERVPRO of Upper Cape Cod & the Islands to my friends and family.

The team at SERVPRO of Upper Cape Cod & The Islands demonstrated that they cared about our situation with actions of urgency. They showed up immediately and went right to work. We are very pleased with the outcome.

SERVPRO of Upper Cape Cod & The Islands scored all tens when it came to my overall satisfaction of the water damage that they cleaned up for us. I would recommend them to friends, family and colleagues.

I would recommend an email or telephone numbers for questions and follow up in the beginning of the process. All work was explained on an Ipad so I did not have details in case I had to talk with someone. Luckily the crew stayed in touch with me so it wasn't an issue at all.

I would like to express our appreciation of the fine job you did on the house. The project was of very high quality; it was done on time and within the estimate provided... The site was left very clean and all waste materials removed. The team was very professional and that really helped put us at ease. They were respectful of our home and always prompt.